Hotel Operations Associate

2 weeks ago


Manila, National Capital Region, Philippines Dusit Thani Dubai Full time
Job Description

We are seeking a highly skilled Guest Services Agent to join our team at Dusit Thani Dubai. As a key member of our hotel operations, you will be responsible for ensuring seamless guest experiences through efficient reception and cashiering operations.

Key Responsibilities:
  • To be multi-functional equipped with skills in reception and cashiering operations. Guest Services Agents are also trained in different areas of basic hotel operations such as Guest Relations, Concierge, Reservation, F&B, etc.
  • Ensure that all registration cards of check-ins are properly and accurately updated in the computer system.
  • Ensure that all foreign exchange transactions are inputted in the system and are issued corresponding receipts.
  • Ensure that the cash float is balanced and accounted for at the end of each shift.
  • Ensure the accuracy of all financial transactions.
  • Ensure that all city ledger check-outs are with complete supporting documents.
  • Ensure that all endorsements to the next shifts are made clearly in the endorsement logbook.
  • Resolve traces in the computer.

Ongoing Development:

  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.

Accountabilities:

  • Represents Dusit's brand and its values at all times. We will establish relationships foremost and deliver an exceptional guest experience and promote Thai graciousness.

Company Culture:

  • Communicate and fully embrace the Company's culture (our Vision, our Mission, and our Values), lead by example and cascade to all your subordinates.

Confidentiality:

  • Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Dusit Internet and E-mail policy. Ensure Hotel, Customer, and Staff information or transactions are kept confidential during or after employment with the company.


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