Compliance Support Specialist

8 hours ago

Antipolo City, Calabarzon, Philippines beBeeCompliance Full time ₱768,000 - ₱1,024,000
Job Summary

We are seeking a Compliance Support Specialist to manage compliance-related inquiries submitted by our North American workforce.

This role is responsible for monitoring and managing tickets, engaging with employees, documenting and tracking cases from intake to resolution, and collaborating with internal stakeholders to validate information and seek subject-matter input.

Key Responsibilities
  • Ticket Management: Monitor and manage compliance-related tickets submitted through Salesforce; engage with employees to assess inquiries by asking clarifying questions;
  • Case Resolution: Accurately document, track, and follow up on all compliance cases from intake to resolution; take ownership of tickets and drive them toward resolution.
  • Compliance Triage & Escalation: Evaluate the nature of each issue and determine the appropriate course of action; route and escalate cases to relevant departments (HR, Legal, Payroll, etc.) with documentation and context;
  • Cross-functional Collaboration: Work with internal stakeholders to validate information and seek subject-matter input; proactively reach out to other functions (e.g., Legal, Benefits, Health & Safety) when clarification or guidance is needed.
Requirements
  • Mandatory Skills & Experience:
    • 3+ years in HR operations, compliance support, or case management;
    • Familiarity with U.S. or Canadian compliance topics (e.g., employment classification, wage & hour rules, health & safety);
    • Strong interpersonal and communication skills;
    • Proven critical thinker with a proactive, solution-focused approach;
    • Ability to ask smart, targeted questions;
    • Experience with Salesforce or similar systems;
    • Highly organized, dependable, and discreet with sensitive information.
  • Preferred Skills & Experience:
    • Experience supporting North American teams from an offshore/remote environment;
    • Comfortable collaborating across time zones;
    • Remote work setup with reliable internet and secure conditions;
    • Availability to work overlapping hours with North American time zones (Eastern, Central, or Pacific).
Benefits

We're committed to meaningful work and responsible business practices.

EEO Statement: We're an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veterans status.

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