Customer Service Representative

3 days ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time

Company Overview:

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J-K Network Services has been a prominent player in the Philippines for over three decades, providing exceptional services to business and institutional clients across nearly 30 markets worldwide. Our commitment to excellence has earned us a reputation as a trusted partner in the BPO industry.

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Salary and Benefits:

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We offer a competitive salary range of Php30,000 - Php40,000 (negotiable) along with attractive benefits that include HMO coverage for two dependents, retirement plan, medical reimbursement, insurance coverage, and 30 leave credits per year.

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Job Description:

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As a Customer Service Representative - Banking Solutions Specialist, you will be responsible for delivering outstanding customer care and customizing solutions for esteemed clients of commercial banking. You will be the initial point of contact by phone for clients requiring prompt maintenance and servicing across various commercial banking product categories.

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You will work closely with stakeholders to address client issues, comply with banking regulations, and determine and meet the needs of your consumers, both present and future. Your primary goal will be to provide exceptional service and ensure customer satisfaction.

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Required Skills and Qualifications:

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To succeed in this role, you should have at least 2-3 years of call center experience, be open to working in a shifting schedule, and be willing to attend face-to-face interviews when requested. Additionally, you should be amenable to on-site training and be able to work effectively in a team environment.

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Benefits:

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We offer a comprehensive benefits package that includes:

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  • HMO coverage for two dependents">
  • Retirement plan">
  • Medical reimbursement">
  • Insurance coverage">
  • 30 leave credits per year">
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Recruitment Process:

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Our recruitment process consists of four stages: assessment (face-to-face), HR screening (phone), operations interview (face-to-face), reference check, and job offer. We are committed to finding the right candidate for this role and look forward to receiving your application.



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