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Neksjob Customer Service Representative
2 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Neksjob.
Job Description OverviewThe primary function of this role is to provide exceptional customer service through responsive communication, troubleshooting, and problem-solving. The representative will engage with customers via phone calls, addressing their inquiries, concerns, and issues related to our products or services.
Key Responsibilities:- Handle incoming customer calls professionally and efficiently.
- Resolve customer complaints and issues promptly.
- Provide accurate information about our products and services.
- Troubleshoot problems and find solutions that meet customer needs.
To be successful in this role, you must possess excellent English communication skills, both written and verbal. Additionally, you should have:
- A high school diploma (or equivalent) as the minimum educational requirement.
- At least six months of experience in a similar international voice-based customer service role.
- Willingness to work on-site and adapt to dynamic work environments.
- Exceptional customer service, problem-solving, and multitasking skills.
Our company offers a competitive benefits package that includes:
- Paid training for professional growth and development.
- A competitive salary, accompanied by relevant allowances.
- Monthly performance incentives based on individual and team achievements.
- Opportunities for career advancement and continuous learning within the company.
