Disaster Relief Support Specialist
1 week ago
The ideal candidate will provide exceptional customer service to clients in need of disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.
Key Responsibilities:- Assist customers with service inquiries
- Learn common requests and solutions
- Improve the customer's experience
- Utilize our techniques and systems
- Escalate customer dissatisfaction to proper channels
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite
- Basic understanding of Windows operating systems
- Highly reliable with regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Aptitude for conflict resolution, problem solving, and negotiation
- Customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment
- Excellent interpersonal skills and ability to build relationships
- Competitive compensation package
- Benefits and incentives to support employees
- Opportunities for growth and promotion
We provide reasonable accommodations when requested by a qualified applicant or employee with a disability.
Equal Opportunity Employer:We maintain a work environment free from discrimination, where employees are treated with dignity and respect.
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