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CRM Transformation Specialist

1 week ago

Taguig, National Capital Region, Philippines Neksjob Corporation Full time
Job Description

We are seeking a skilled CRM Process Consultant to join our dynamic team at Neksjob Corporation. This role involves designing and implementing CRM strategies to drive customer acquisition, engagement, and loyalty.

Key Responsibilities:
• Develop and implement comprehensive CRM strategies across sales, marketing, and customer service functions.
• Manage the full lifecycle of sales and marketing programs, from strategy definition to technical delivery, primarily focused on CRM platforms like Salesforce.
• Lead workshops, gather requirements, create solution blueprints, and drive the design and deployment process across cross-functional teams.
• Analyze data trends, optimize CRM strategies, and improve sales and marketing performance and ROI.
• Identify opportunities for CRM process enhancements and operational efficiencies, and implement solutions to drive business success.

What You Bring:
• Proven experience in Salesforce Sales, Service, and Marketing Cloud implementation, with a solid understanding of CRM integration and multi-cloud environments.
• Strong analytical capabilities, using insights to drive strategic decisions and improve performance metrics.
• Excellent communication and collaboration skills, with the ability to effectively convey technical solutions and strategies to business stakeholders.