Customer Service Representative

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time $30,000 - $40,000
Customer Service Representative Role

We are seeking highly skilled individuals to fill the role of Customer Service Representative, where they will be responsible for providing exceptional service to our clients.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to effectively resolve customer inquiries in a professional and courteous manner.

  • Main Responsibilities:
  • Respond to customer inquiries via phone, email, or chat, ensuring timely and effective resolution.
  • Utilize problem-solving skills to resolve complex customer issues.
  • Collaborate with internal teams to ensure seamless delivery of services.
  • Maintain accurate records of customer interactions and feedback.
Required Skills and Qualifications

To succeed in this role, you will need to possess the following skills and qualifications:

  • Education:
  • High School Diploma or equivalent.
  • Experience:
  • 1 year of Customer Service experience, or Call Center experience, and desktop applications experience.
  • Key Competencies:
  • Effective communication and literacy skills.
  • Professional Proficiency (speaking, listening, and reading) in English and Target Language.
  • Ability to deal with customers from diverse backgrounds.
  • Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy.
Benefits

We offer a comprehensive benefits package, including:

  • Training and Development:
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • Work-Life Balance:
  • A supportive work environment that promotes work-life balance.
  • Diversity and Inclusion:
  • An inclusive workplace culture that values diversity and promotes equal opportunities for all employees.
About Us

We are a leading provider of language services and technology solutions for global businesses. Our commitment to quality and client service has earned us ISO 9001 and ISO 17100 certification.

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