
Remote Customer Service Professional
1 day ago
Are you looking for a rewarding career that involves delivering exceptional customer service? We have an exciting opportunity for a skilled and dedicated Remote Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing personalized support to our clients.
The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work independently in a fast-paced environment. Previous experience in a call center or customer-facing role is highly desirable.
Key Responsibilities- Handle inbound and outbound calls professionally and efficiently
- Resolve customer issues on the first call through effective problem-solving
- Research and retrieve information across systems to support customer needs
- Accurately document interactions and process claims
- Guide customers through options to find the best solutions
- High school diploma or equivalent
- Previous call center experience
- Work-from-home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- HMO coverage and dependent coverage
- Dental coverage and in-house dental assistance
- Meal during training, career growth opportunities, and allowances
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