Staffing and Scheduling Coordinator
3 days ago
E-Solutions IT Services is committed to delivering exceptional service to its clients.
Job DetailsWe are currently seeking an experienced Staffing and Scheduling Coordinator to join our team.
The successful candidate will be responsible for analyzing data to identify trends and opportunities for improvement, developing and implementing process improvements, and providing analytical support to the leadership team.
- Key Responsibilities:
- Monitor and analyze staffing levels, call volumes, and busy lines to ensure smooth operations.
- Develop and implement process improvements to optimize skill sets and minimize call queues.
- Utilize WFM tools like Avaya, CMS, Genesys, Verint, etc. for managing call flow and workforce efficiency.
- Collaborate with teams to maintain optimal service levels and improve productivity.
The successful candidate will enjoy a competitive salary package, including benefits such as health insurance, retirement plan, and paid time off.
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