NOC Operations Specialist

2 weeks ago

Ayala Alabang, National Capital Region, Philippines beBeeNetwork Full time ₱3,385,000 - ₱4,530,000
About the Role

We are seeking a skilled NOC Engineer to join our team, responsible for monitoring networks and systems, handling incident tickets, coordinating with field engineers, and ensuring smooth operations for global clients.

This is a project-based opportunity with strong growth potential and comprehensive training.

Responsibilities
  • Monitor systems, networks, and tools to ensure operational stability.
  • Track and log work progress in ticketing systems.
  • Respond to alerts and incident tickets in a timely manner.
  • Dispatch field engineers or technicians as needed and coordinate job activities.
  • Facilitate parts or equipment dispatch when required.
  • Communicate clearly with internal teams, field engineers, and customers.
  • Document troubleshooting steps, job updates, and resolutions accurately.
  • Provide high-quality customer support with strong professionalism.
Qualifications
  • A background in FTTx, GPON, or ISP operations is preferred.
  • Experience in network monitoring, technical support, or call center operations is a plus.
  • Strong written and verbal communication skills are essential.
  • Comfortable working in a remote setup with a headset and company-issued laptop.
  • Good problem-solving skills and attention to detail are necessary.
  • The ability to follow procedures, work independently, and escalate when needed is crucial.
  • Willingsness to work night shift hours (UK time) is required.
Training & Support
  • An onboarding process including one-week hands-on training is provided.
  • Initial 1:1 support with a field engineer, scaling up to multiple project responsibilities is available.
  • Ongoing guidance and collaboration with experienced engineers is offered.
Why Work with Us?
  • Be part of a fast-growing NOC-as-a-Service team.
  • Gain hands-on exposure to global telecom and ISP operations.
  • Enjoy competitive project-based compensation.

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