
Team Operations Specialist
2 days ago
Job Title: Team Operations Specialist
We are redefining the future of work for companies worldwide, aiming to become a one-stop shop for building world-class teams and streamlining operations.
We seek a Team Operations Specialist to join our team immediately and play a critical role in ensuring seamless talent matching, communication, and productivity maximization across departments.
Duties and Responsibilities:
- Collaborate with leadership to oversee workforce planning, utilizing forecast models to ensure optimal staffing levels.
- Monitor and manage absenteeism and attrition on a daily basis.
- Work closely with Talent Acquisition, Operations, and Training teams to match new hires with suitable clients.
- Utilize Lever, MySQL, and other tools to pair idle talent with active opportunities in partnership with Talent Acquisition.
- Manage offboarding processes to ensure timely tool removal and system access revocation for exiting employees.
- Track account churn and collaborate with leadership and Talent Acquisition to secure timely replacements.
- Maintain an updated database of all active employees, including accurate organizational charts and reporting lines.
- Provide daily workforce health updates and coordinate staffing needs with Talent Acquisition and Operations as required.
- Possess proven experience in workforce management, preferably in a BPO or remote work environment.
- Hold strong analytical skills and ability to forecast workforce needs.
- Be proficient in workforce tools (e.g., Lever) and data management systems.
- Excel in communication and collaboration skills.
- Show high level of organization with exceptional attention to detail.
- You'll help bridge gaps between departments and enable TA, Operations, and Training to focus on their strengths.
- You'll be key to effective talent matching, seamless communication, and maximum productivity.
Join us in shaping the future of work
By joining our team, you'll contribute to creating a better work environment for companies worldwide. Your expertise will help us achieve our goal of becoming a one-stop shop for building world-class teams and streamlining operations.
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