Operations Team Leader
4 days ago
JOB DESCRIPTION:
- Overseeing daily team operations and ensuring efficiency in workflows.
- Analyze data and generate reports using advanced Excel functions such as pivot tables, lookup functions, formulas (mathematical and conditional), and other data analysis functions.
- Identify areas in the process for optimization and propose improvements to enhance productivity and accuracy.
- Work with CRM systems to manage customer interactions, track performance metrics, and optimize processes.
- Support team members in problem-solving and provide guidance on best practices.
- Collaborate with cross-functional teams to implement and maintain data-driven strategies.
- Ensure adherence to company policies, standard operating procedures, and quality standard.
- Train and mentor team members in processing improvements and data management techniques.
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