Quality Assurance Expert

21 hours ago

Antipolo City, Calabarzon, Philippines beBeeQualityAssurance Full time $97,000 - $121,000
Job Summary

We are seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in driving transformation at our company as we lead in the AI era.

This is an exciting opportunity to be part of a team that is innovative, automation-focused, and data-driven. You will shape the right behaviors and empower teams to do their best work by embracing these principles.

About the Role
  • Evaluate support interactions according to established standards using traditional methods and AI-powered QA tools.
  • Coaching and mentoring: Identify opportunities for growth, provide constructive feedback, offer guidance or mentorship, and help create actionable improvement plans.
  • Analyze and report on team and individual performance, share insights with leadership, and engage in planning measurable milestones to address performance gaps impacting CSAT, QA, and CES.
  • Design and lead training sessions focused on quality practices.
  • Participate in calibration sessions to ensure consistent rating across various issue types in all support channels.
  • Collaborate with cross-functional teams to drive improvements in content and process.
  • Create scorecards, activities, and programs to maintain continuous progress toward achieving outstanding product and service quality.
  • Work alongside peers, leadership, and other teams to identify gaps and develop solutions that enhance performance and improve outcomes.
  • Validate and fine-tune AI models (e.g., sentiment analysis, keyword detection, interaction scoring) to ensure accurate and consistent scoring.
Requirements
  • 3+ years of experience in quality assurance or customer experience analytics roles in Tech or SaaS sectors.
  • Experience with QA platforms that integrate AI (e.g., MaestroQA, Zendesk QA, Playvox, Observe.AI, or similar).
  • Knowledgeable about AI/ML model evaluation frameworks and benchmarks, including understanding model behavior and evaluation metrics.
  • Comfortable interpreting AI outputs and tuning models in collaboration with technical teams.
  • Familiarity with fundamentals of AI/ML-driven tools such as speech/text analytics, sentiment detection, and interaction scoring.
  • Background in analyzing data of varying complexity; working knowledge of SQL is a plus.
  • Capable of supporting geographically dispersed teams across different time zones.
  • Understanding of basic business metrics and the impact of support on these metrics.
  • Problem-solving capabilities to create effective strategies to improve support quality.
  • Experience communicating feedback and working knowledge of goal-setting practices.
  • Success in managing simultaneous tasks requires considerable initiative and prioritization.

At our company, we believe that the unique contributions of all employees create our success. We offer a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community.

We value diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process.

Please note that we never discriminate based on protected characteristics. We believe in creating an inclusive workplace culture that supports everyone's success.

We look forward to hearing from you.

  • Quality Assurance Expert

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeQuality Full time $80,000 - $100,000

    Job Title: Quality Assurance Expert">About the Role:">We are seeking a highly skilled Quality Assurance Expert to lead our QA team and drive excellence in client service delivery. As a key member of our team, you will be responsible for identifying quality issues, developing corrective action plans, and implementing process improvements to enhance overall...

  • Expert Quality Assurance Professional

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeAutomation Full time ₱800,000 - ₱1,200,000

    Quality Assurance ExpertWe are seeking a highly skilled and experienced quality assurance expert to join our team. As a key member of the team, you will be responsible for ensuring the quality and reliability of our software products.The ideal candidate will have a strong background in software quality assurance and automation testing, with experience...

  • Quality Assurance Manager

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeAuditor Full time ₱600,000 - ₱1,000,000

    Job SummaryThis position is focused on leading daily vendor qualification operations within a quality assurance team. As the successful candidate, you will be responsible for managing vendor selection, assessments, and qualifications in collaboration with external auditors.You will act as a subject matter expert in internal forums and vendor-related...

  • Data Quality Assurance Specialist

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeQuality Full time $90,000 - $120,000

    Data Quality LeadThis role is pivotal in ensuring the integrity and accuracy of data used to train AI models.Lead a team of Data Quality Analysts in architecting high-quality annotation workflows that balance speed and efficiency.About the Role:Develop and refine quality assurance processes, standard operating procedures, and statistical quality metrics to...

  • Quality Assurance

    1 week ago

    Antipolo City, Calabarzon, Philippines Dermorepubliq Full time $30,000 - $50,000 per year

    About the job Quality Assurance (Internship) Job Title: Quality Assurance Intern Department: Quality Services Work Set Up: Onsite Reports To: QS Manager JOB SUMMARY A Quality Service Intern focuses on ensuring products meet quality standards throughout the manufacturing process, from raw materials to finished goods. Interns will perform...

  • Quality Assurance Specialist

    24 hours ago

    Paranaque City, Calabarzon, Philippines beBeeQuality Full time $11,520 - $15,360

    Quality Assurance ExpertWe are seeking a meticulous Quality Assurance Expert to scrutinize customer requests and guarantee they adhere to our quality control standards.The RoleRequest Evaluation: Efficiently evaluate customer requests to ensure they meet our quality expectations.Productivity and Efficiency: Maintain high productivity and efficiency,...

  • Software Tester and Quality Assurance Expert

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeQuality Full time ₱1,500,000 - ₱2,000,000

    Quality Assurance and Test EngineerWe are seeking a skilled Quality Assurance and Test Engineer to join our Engineering team.Maintain high engineering quality, improve testing infrastructure and automation processes.Drive continuous improvement of reliability of key e-commerce operations.Work with integration platforms and third-party software.Develop...

  • Quality Assurance Specialist

    21 hours ago

    Antipolo City, Calabarzon, Philippines beBeeAutomation Full time ₱900,000 - ₱1,200,000

    At Zone & Co, we're committed to freeing finance teams from clunky systems and manual processes. Our solutions are built on the Oracle NetSuite platform, offering advanced automation and integration capabilities.We help companies work smarter, faster, and more securely while maximizing platform value with our innovation-minded team of over two hundred...

  • Quality Assurance Professional

    3 hours ago

    Antipolo City, Calabarzon, Philippines beBeeSpecialist Full time ₱400,000 - ₱800,000

    Quality Assurance SpecialistWe are seeking an accomplished Quality Assurance Specialist to drive innovation in cybersecurity, software development, and big data technology.Your primary responsibilities will include:Create comprehensive test plans that cover various software testing aspects such as functionality, performance, reliability, and usability.Design...

  • Quality Assurance Expert

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeSpecialist Full time ₱800,000 - ₱1,100,000

    Quality Assurance SpecialistWe are looking for a Quality Assurance Specialist to join our team. The ideal candidate will have experience in quality assurance or customer experience analytics role in Tech or SaaS sector, with expertise in AI/ML model evaluation frameworks and benchmarks.This is a remote position that offers flexibility for eligible candidates...