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Claims Process Specialist
1 week ago
Tahche Outsourcing Services Inc. is a dynamic company that provides innovative solutions to our clients. We are committed to delivering high-quality products and exceptional customer service. As a Customer Support Specialist, you will play a critical role in ensuring that our customers receive the best possible experience in the warranty claims process.
Job Summary:
In this role, you will be responsible for serving as the key liaison between customers, businesses, and internal teams in the warranty claims process. This will involve collecting necessary information, forwarding details to the assigned team, and relaying feedback or updates to relevant parties. You will also handle and manage escalations and urgent concerns, making decisive and assertive judgments when necessary.
Key Responsibilities:
- Serve as the key liaison between customers, businesses, and internal teams in the warranty claims process.
- Collect and relay information to ensure effective communication throughout the claims process.
- Handle and manage escalations and urgent concerns in a timely and professional manner.
