Solutions-Oriented Data Engineer

1 day ago


Caloocan City, National Capital Region, Philippines beBeeCustomer Full time ₱1,215,000 - ₱1,700,000
Customer Solutions Engineer

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the world of data engineering?

  • Job Description:
  • As a Customer Solutions Engineer, you will play a vital role in helping our customers overcome complex technical challenges and unlock the full potential of their data.
  • Our ideal candidate is an expert problem-solver with a talent for communicating technical concepts in a clear and concise manner.
  • You will be responsible for:
  • Providing top-notch support to our customers through various channels, including tickets, email, and video calls.
  • Building and deepening your technical expertise across all facets of dbt Cloud.
  • Taking ownership of customer challenges, from initial troubleshooting to resolution.
  • Enhancing our documentation to ensure it's both technically accurate and easily understood.
  • Proactively seeking out professional development opportunities to stay ahead of the curve.
  • Learning dbt Core and dbt Cloud and building technical expertise broadly across all areas of our product.
  • Required Skills and Qualifications:
  • Exceptional written and verbal communication skills.
  • Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests.
  • A genuine drive for solving problems and helping others.
  • A strong technical foundation, especially within a SaaS support environment.
  • Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success.
  • Experience building documentation or technical how-to guides using a variety of media (text, images, video).
  • A creative attitude towards problem-solving and enjoying working directly with business stakeholders to help them get past roadblocks.
  • Benefits:
  • Unlimited vacation time with a culture that actively encourages time off.
  • Comprehensive healthcare coverage.
  • Generous paid parental leave.
  • Health & wellness stipend.
  • Flexible stipends for home office setup, learning and development, office space, and more.
  • What Will Make You Stand Out:
  • Hands-on experience with YAML or JSON structures.
  • Proficiency with monitoring and analytics tools like Datadog or LogicMonitor.
  • A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts.
  • The ability to break down more complex technical concepts and communicate them to stakeholders verbally and in writing.
  • Practical experience with dbt.
Learn More About Our Culture

We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds. If you're passionate about data engineering and want to make a meaningful impact, we encourage you to apply.


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