Service Excellence Associate

7 days ago


Quezon City, National Capital Region, Philippines Marivent Hotels and Resorts Inc. Full time

About Us:

Marivent Hotels and Resorts Inc. is a leading hospitality company that prides itself on providing exceptional customer experiences.

Job Description:

  1. Respond to Customer Inquiries: Respond to customer questions and concerns via phone, email, chat, or social media.
  2. Resolve Customer Complaints: Address and resolve customer complaints and concerns in a timely and professional manner.
  3. Provide Product Information: Provide information about promos and services to customers.
  4. Take Reservations: Take reservations details and oversee delivery and payment.
  5. Follow Up with Customers: Follow up with customers to ensure issues are resolved.
  6. Collect Feedback: Collect feedback from customers and respond to reviews.

Requirements:

  • Bachelor's degree in Hospitality or any related field.
  • At least one to two years of experience in customer service or a related field.
  • Fluent in English.
  • Excellent listening and communication skills.
  • Ability to remain patient and composed under pressure.


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