Service Excellence Manager

7 days ago


Quezon City, National Capital Region, Philippines Nexus Recruitment Group Full time

About Nexus Recruitment Group: We specialize in recruiting top talent for the hospitality industry.

Job Description:

The Service Excellence Manager will be responsible for ensuring that our restaurant locations deliver exceptional customer experiences, driving revenue growth, and improving customer satisfaction.

Main Responsibilities:

  1. Customer Service: Ensure a high level of customer satisfaction across all locations.
  2. Maintenance of High Standards: Implement and monitor standard operating procedures (SOPs).

Key Skills:

  • Leadership and team management.
  • Excellent communication and interpersonal abilities.

Requirements:

  1. Proven experience as an Operations Manager in the restaurant industry.
  2. Strong leadership and team management skills.
  3. Excellent communication and interpersonal abilities.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and vacation.


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