Operational Excellence Associate

3 days ago


Quezon City, National Capital Region, Philippines Western Union Full time

About Our Team

We are a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.

Job Description

We are looking for a highly skilled and experienced Operational Excellence Associate to join our WU Digital Payments team. As a Specialist, Customer Care, you will be responsible for analyzing performance data to identify areas for improvement and developing strategies to enhance functionality.

Main Responsibilities

  1. Collaborate with cross-functional teams to address business issues and drive process improvements.
  2. Develop and maintain comprehensive case reviews to resolve disputes and answer inquiries.
  3. Lead offline tasks associated with loss management or payments assignments for Digital products at a global scale.

Requirements

  1. College or higher degree with 1 year of experience working in the financial sector is preferred.
  2. Online payments and banking experience is preferred.
  3. Fluency in English with outstanding verbal, writing, and listening skills (B2+).
  4. Excellent teamwork spirit and ability to work independently.


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