Insurance Claims Officer

Accuracy meets efficiency—be the difference in every claim's journey
at Smartsourcing, a 4-Time Best Company to Work For

Hi We're
Smartsourcing
, and we're looking for a
full-time
,
onsite Vehicle Claims Adjuster
to keep cases moving, documents in order, and deadlines on point. You'll handle claims, recoveries, and logistics tasks with precision—ensuring accuracy, compliance, and seamless coordination every step of the way. Here, your eye for detail and knack for keeping workflows on track will help deliver the gold standard of service our clients expect.

Where?
JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

The
Vehicle Claims Adjuster
is responsible for delivering high-quality operational support across Recoveries, Claims, and Logistics workflows. This role ensures timely and accurate processing of cases, coordination of documentation, follow-ups with internal and external stakeholders, and adherence to company policies and compliance standards. The position plays a vital role in maintaining efficiency, accuracy, and service excellence throughout the claims lifecycle and associated logistics activities.

Key Responsibilities

Claims Support

• Monitor and manage the
  Claims Inbox
  and
  Overflow
  queues, ensuring timely allocation and response.
• Process and assess
  Non-Fault
  claims and cases in
  Caspar
  .
• Handle
  Caspar Remaining Requests
  , ensuring all outstanding requirements are addressed.
• Conduct
  Rego Chase
  follow-ups (checked and contacted) and obtain
  Rego papers
  for claim files.
• Support documentation for
  POE bundling
  and
  hearing preparation
  where applicable.

Recoveries Support

• Conduct
  Assessment of Recoverable in WA
  and other regions as needed.
• Complete and review
  Legal Checklists
  .
• Undertake
  Outbound
  activities for reduced settlements and legal file reviews.
• Prepare and process
  Witness Statement Affidavits
  .
• Process
  Recoveries Emails
  and perform follow-ups (
  Email Left
  ).

Logistics Support

• Issue and follow up on
  Collection Notes
  .
• Process
  On Hire
  requests and update email notifications (
  On Hire Email Left
  ).
• Conduct
  Post Hire QA
  and track
  Total Post Hire
  volumes.
• Monitor and action
  Remaining Post Hire Targets
  .
• Chase
  Client Outstanding Documents
  .
• Manage
  Manila Task List
  and resolve
  Task List Outstanding
  items.

TPD & Multi-Stream Support

• Perform
  TPD Chase
  activities, both for files checked by other handlers and files contacted directly.
• Obtain
  Claim Numbers
  and track
  TPD Success Rates
  .
• Coordinate
  Delivery Sent
  confirmations.
• Manage
  Change File Handler
  requests.

General & Ad Hoc Duties

• Provide
  ad hoc operational support
  across Claims, Recoveries, and Logistics as required.
• Participate in
  training
  and skill development programs to stay updated on processes, systems, and compliance standards.
• Maintain accurate records in accordance with company and regulatory requirements.

Requirements

Key Skills & Competencies

• Strong organisational skills with the ability to manage multiple workflows simultaneously.
• High attention to detail and accuracy in data entry and documentation.
• Effective communication skills (written and verbal) for internal and external interactions.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Proficiency in case management systems, email platforms, and Microsoft Office Suite.
• Problem-solving skills with a proactive approach to resolving issues.

Qualifications & Experience

• Previous experience in claims processing, recoveries, or logistics within the insurance or legal services sector preferred.
• Experience in administrative or operational support roles with high-volume workflow management.
• Understanding of insurance claims procedures, recoveries processes, and logistics coordination (advantageous).
• Training in compliance, data handling, or legal document preparation (desirable but not mandatory).

Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fourth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title—it's a testament to our commitment to making Smartsourcing an incredible place to build a career.
Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• Fixed weekends off
• 5-day Christmas Leave
• HMO coverage for you and your dependent/s from Day 1 of employment
• Group life insurance from Day 1 of employment
• Free lunch + soft breakfast every day
• Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
• For the night shifters, additional NIGHT DIFF
• Sports wellness clubs including hiking and free-diving
• Subsidised gym membership at Anytime Fitness
• Engagement bonuses
• Over-the-top monthly, quarterly, and annual performance bonuses
• Exclusive discounts in selected restaurants and merchants
• Themed BFFs, monthly knockoffs, summer parties
• Community give-back programs and personal development workshops
• And so much more

We're not just another outsourcing company. We're building something that actually matters here – a place where good work meets good culture.

Your next career move starts here—step in, stand out, and make an impact where precision and performance truly matter. Join Smartsourcing.