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Customer Service Professional

1 week ago

Taguig, National Capital Region, Philippines TalentHero Full time

Job Overview

TalentHero is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support unit, you will be responsible for delivering exceptional service to our clients through various communication channels.

About the Role

This is a challenging yet rewarding position that requires a high level of empathy and problem-solving skills. You will work closely with our customers to understand their needs and concerns, providing timely and effective solutions to resolve issues and improve their overall experience.

Key Responsibilities

  • Provide top-notch customer service through phone, text, chat, video chat, and other communication channels.
  • Resolve customer inquiries and issues in a fast-paced environment, adhering to company policies and guidelines.
  • Work collaboratively with team members to achieve shared goals and objectives.

Requirements

To succeed in this role, you must have:

  • 6+ months of experience in customer service, financial services, or contact center environments.
  • Excellent communication and interpersonal skills.
  • A strong ability to multitask and prioritize tasks efficiently.

Preferred Qualifications

Candidates with experience in banking and financial services are preferred but not required.