Customer Service Professional

3 days ago


Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

Welcome to Eteam Workforce Private Corporation We are currently seeking a skilled Customer Service Professional - Health to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our health clients.

**Key Responsibilities:**

  • Support Sales Managers and Health clients with health insurance-related tasks and cover for out-of-office CSRs.
  • Prepare and edit census documents to ensure accuracy and compliance.
  • Communicate effectively with Insurance contacts to resolve queries and clarify issues.
  • Analyze Summaries of Benefits and respond to general claim inquiries to ensure client satisfaction.
  • Gather necessary documentation from clients to facilitate health insurance transactions.
  • Review and resolve invoice discrepancies to maintain accurate billing records.
  • Process enrollments, terminations, QENs, and Cobra items on the client portal to ensure seamless operations.
  • Maintain up-to-date client files, Conrep, and Z drive records to ensure efficient support.

**Essential Qualifications:**

  • A minimum of 1 year of CSR experience, preferably in health accounts.
  • Excellent communication and interpersonal skills.

**About the Role:** This remote position offers a unique opportunity to work with a dynamic team, leveraging proprietary software to deliver exceptional customer service to our health clients.



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