Senior Business Solutions Expert
5 days ago
About the Role
We are seeking a highly skilled Senior Business Solutions Expert to join our team. As a subject matter expert, you will work with a portfolio of customers, providing them solutions and best practices, and ensuring overall satisfaction and adoption with SAP Concur products and services throughout the customer lifecycle.
As a Senior Business Solutions Expert, your primary responsibility will be to communicate effectively with clients, understand their business requirements, and configure SAP Concur products to meet their needs. You will also be responsible for identifying usage gaps and developing strategies to increase adoption levels.
Key responsibilities:
- Communicate with clients to understand their business requirements and goals.
- Configure SAP Concur products to meet client needs.
- Develop strategies to increase adoption levels and identify usage gaps.
- Collaborate with internal teams to resolve issues and improve product capabilities.
Requirements
To succeed in this role, you will need strong written and verbal communication skills, experience in client-facing/customer service roles, and ability to engage and manage customer stakeholders. Strong problem-solving skills and technical knowledge in AI and robotic process automation are also essential.
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