Remote Customer Service Specialist

3 days ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Overview

We are seeking a highly motivated and customer-focused Remote Customer Service Specialist to join our team. In this role, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls.

About the Role

This is a fantastic opportunity to work in a dynamic environment where you will have the chance to develop your skills and knowledge in customer service, problem-solving, and communication.

Your Key Responsibilities

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

You'll Thrive Here If:

You are passionate about delivering exceptional customer experiences and enjoy working in a fast-paced environment.

Requirements

  • Bachelor's degree or equivalent experience required.
  • Previous call center experience preferred.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

What We Offer

We offer a competitive compensation package, including medical insurance, dental coverage, and paid time off.

Our Culture

We value diversity, equity, and inclusion in our workplace and strive to create an environment that is welcoming and inclusive for all employees.

How to Apply

To apply for this role, please submit your resume and cover letter. We look forward to hearing from you

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