Medical Transport Coordinator

1 day ago

Manila, National Capital Region, Philippines beBeeDispatcher Full time ₱7,200 - ₱7,800
Job Description

We are seeking a detail-oriented and customer-focused dispatcher to assist in already scheduled and coordinated non-emergency medical transportation services.

The ideal candidate will handle inbound and outbound calls professionally, assist customers and drivers with trip inquiries, address service inquiries, reroute trips to another available driver if the original driver cannot perform the trip, and ensure compliance with HIPAA policies.

  • Key Responsibilities:
  • Answer incoming calls professionally using RingCentral VOIP or other designated communication platforms
  • Assist clients and drivers with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs
  • Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes.
  • Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.
  • Verify client eligibility for services and ensure accurate data entry into dispatch software.
  • Provide clients with trip confirmations, estimated pick-up times, and driver details.
  • Address client concerns, complaints, and special requests while maintaining professionalism and empathy.
  • Maintain a calm and professional demeanor when handling difficult or frustrated clients.
  • Redirect drivers with navigation, trip-related inquiries, or unforeseen issues to the driver's support or safety coordinator.
  • Redirect client, driver, and healthcare provider inquiries about service policies, trip expectations, and company guidelines to the admin team.

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