Finastra Technical Solutions
5 days ago
We are a dynamic team of professionals at Finastra, dedicated to delivering exceptional support to our customers.
The successful candidate will be responsible for assisting customers in utilizing Finastra payments systems and customer systems, including functional application support, system technical configuration support, and internal coordination between stakeholders.
Main Responsibilities- Manage assigned cases through the full case management life cycle, monitoring and updating all assigned cases in Salesforce CRM with timeliness, accuracy, and relevant information.
- Collaborate with cross-functional teams, including Support Engineers, Infrastructure, Product, and Development teams, to effectively support customers on their Payments platform.
- Assist with day-to-day team coordination as a backup to management, following all processes as formally documented and seeking improvements to processes.
- Minimum of 2 years of experience in a similar role, demonstrating success and support in a cross-functional team environment.
- Excellent incident management experience, including participation in bridge calls for major incidents and documentation of troubleshooting steps and service restoration details.
- Knowledge of SQL, Power BI, MQ, SoapUI, Jenkins, Unix, and Java is a plus.
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Technical Solutions Expert
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Technical Support Specialist
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Manila, National Capital Region, Philippines Finastra Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our US Payments, Customer Support team at Finastra.This role is responsible for providing professional application and technical support & consultation to clients of Finastra Payment products. The ideal candidate will be passionate about technology, resourceful, and possess...
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Technical Engineer, Customer Support
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Manila, National Capital Region, Philippines Finastra Full timeResponsibilitiesWhat will you contribute?As part of the US Payments, Customer Support team, the Technical Support Engineer, Customer Support will be responsible for supporting customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, and internal...
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Technical Engineer Customer Support
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Manila, National Capital Region, Philippines Finastra Full timeResponsibilitiesWhat will you contribute?Reporting to the Senior Customer Support Manager, the Technical Client Support is the key interface between Finastra clients on one side and the Customer Services organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the...
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Payment Systems Expert
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Manila, National Capital Region, Philippines Finastra Full timeJob DescriptionWe are seeking a highly skilled Payment Systems Expert to join our US Payments, Customer Support team at Finastra.The ideal candidate will be responsible for supporting customers using Finastra payments systems and customer systems, including functional application support, system technical configuration support, and internal coordination...
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Sales Operations Business Analyst
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Customer Support Engineer
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Digital Transformation Advisor
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Manila, National Capital Region, Philippines Finastra Full timeWe are seeking a highly skilled Digital Transformation Advisor to join our team at Finastra. As a Technical Solutions Expert, you will work closely with our clients to implement and upgrade our TI solutions, ensuring minimal disruption to their business operations.About the Role:This role requires strong technical expertise in integrating various systems and...
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Enterprise Software Consultant
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Manila, National Capital Region, Philippines Finastra Full timeFinastra is a global leader in fintech, and we're seeking an experienced Enterprise Software Consultant to join our team. As a Technical Solutions Expert, you will work on implementing and upgrading our TI solutions, ensuring seamless integration with other systems and technologies.About the Job:This role requires a high level of technical expertise,...
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Technical Customer Support Specialist
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Marketing Operations Financial Analyst
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Manila, National Capital Region, Philippines Finastra Full timeOverviewFinastra is a leading provider of financial services software, with a broad portfolio of solutions spanning retail banking, transaction banking, lending, capital markets, and treasury.We empower our customers to accelerate growth, optimize cost, mitigate risk, and continually evolve to meet their changing needs.
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Commercial Bid Support Expert
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Manila, National Capital Region, Philippines Finastra Full timeWhy Join UsFinastra offers a dynamic work environment with opportunities for growth and development. Our team members are passionate about delivering high-quality solutions that meet our clients' needs. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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Customer Success Engineer
5 days ago
Manila, National Capital Region, Philippines Finastra Full timeAbout the RoleWe are looking for a dedicated Customer Success Engineer to support our customers in achieving their goals with Finastra's Payment solutions.The successful candidate will be responsible for executing escalation procedures when applicable, as defined by management, and participating in projects throughout the development and implementation life...
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Manila, National Capital Region, Philippines Finastra Full timeBusiness OverviewFinastra is a global leader in financial technology, serving over 90% of the world's largest banks and financial institutions. Our solutions help our customers navigate digital transformation and stay ahead of the competition.Sales Operations RoleThe Sales Operations Analyst plays a critical role in supporting the sales organization in...
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