Finastra Technical Solutions

5 days ago


Manila, National Capital Region, Philippines Finastra Full time
About the Team

We are a dynamic team of professionals at Finastra, dedicated to delivering exceptional support to our customers.

The successful candidate will be responsible for assisting customers in utilizing Finastra payments systems and customer systems, including functional application support, system technical configuration support, and internal coordination between stakeholders.

Main Responsibilities
  • Manage assigned cases through the full case management life cycle, monitoring and updating all assigned cases in Salesforce CRM with timeliness, accuracy, and relevant information.
  • Collaborate with cross-functional teams, including Support Engineers, Infrastructure, Product, and Development teams, to effectively support customers on their Payments platform.
  • Assist with day-to-day team coordination as a backup to management, following all processes as formally documented and seeking improvements to processes.
Requirements
  • Minimum of 2 years of experience in a similar role, demonstrating success and support in a cross-functional team environment.
  • Excellent incident management experience, including participation in bridge calls for major incidents and documentation of troubleshooting steps and service restoration details.
  • Knowledge of SQL, Power BI, MQ, SoapUI, Jenkins, Unix, and Java is a plus.


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