Client Experience Representative

4 days ago


Davao City, Davao, Philippines Freelance Full time
Job Overview
We are looking for a skilled Client Experience Representative to provide top-notch customer service and support. This individual will be responsible for responding to customer inquiries, resolving issues, and ensuring customer satisfaction.

**Job Summary:**

The Client Experience Representative will work closely with internal teams to address and resolve customer challenges. This role requires strong communication and problem-solving skills, as well as the ability to handle high-pressure situations with professionalism.

**Responsibilities:**

* Respond to customer inquiries via phone or chat.
* Resolve customer issues, complaints, or concerns with empathy and efficiency.
* Provide accurate information regarding products and services.
* Maintain customer records by updating account information as needed.
* Collaborate with internal teams to address and resolve customer challenges.
* Ensure a high level of customer satisfaction through effective communication and problem-solving.

**Requirements:**

* High school diploma or equivalent (Bachelor's degree preferred).
* Strong communication and interpersonal skills.
* Problem-solving abilities and attention to detail.
* Ability to handle high-pressure situations with professionalism.
* Previous customer service experience is a plus.

As a key member of our team, the Client Experience Representative will contribute to maintaining a positive brand image and fostering long-term customer relationships.

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