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Service Experience Representative

7 days ago

Davao City, Davao, Philippines ECQ MINI MART Full time

Ambassadors of Excellence

We are seeking highly motivated and customer-driven individuals to join our team as Service Ambassadors. In this role, you will play a vital part in shaping the customer experience and creating memorable interactions for our guests.

ECQ Mini Mart: A Commitment to Excellence

We pride ourselves on being a dynamic and innovative retail business, constantly striving to improve our services and exceed customer expectations. As a Service Ambassador, you will be at the forefront of this commitment, making a tangible difference in the lives of our customers.

Main Responsibilities

  • Engage Customers: Foster meaningful connections with customers, providing them with essential information and assistance to create a seamless shopping experience.
  • Solve Problems Effectively: Respond promptly and professionally to customer concerns, addressing issues efficiently and escalating when necessary.
  • Represent the Brand: Embody the values and mission of ECQ Mini Mart, consistently showcasing our brand's personality and dedication to excellence.

Essential Qualifications

  • Strong Communication Skills: Possess excellent verbal and written communication skills to engage with customers and colleagues.
  • Customer Service Background: Have prior experience in customer-facing roles, displaying the ability to handle inquiries and resolve issues with poise.
  • Adaptability & Positivity: Remain composed under pressure, actively listen to customer concerns, and provide effective solutions to ensure a positive experience.