Remote Call Center Leadership

OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for enthusiastic Remote Call Center Representatives to support inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. You'll handle incoming...

Position OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We're looking for enthusiastic Remote Call Center Representatives...

WORK EXPERIENCE REQUIRED | OPEN FOR FRESH GRADUATESGo further with us.Are you ready to move your career forward? you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.?We believe that small moments can have a big impact on our work experiences, customers,...

Job OverviewThis leadership position oversees daily call center operations, driving excellence across various campaigns. Expertise ensures seamless execution of business processes and efficient agent performance management.Key Responsibilities:Supervise and monitor daily operations to meet established KPIs and SLAs.Coach and develop agents through regular...

Job DescriptionAs a Remote Call Center Representative, you will be responsible for handling inbound calls and emails from customers. You will resolve customer inquiries and requests in a professional manner to ensure strong customer satisfaction.Additionally, you will work with internal teams to ensure prompt and accurate order processing and delivery. This...

Position OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We're looking for enthusiastic Remote Call Center Representatives...

Operations Supervisor Job OpportunityThis role entails leading a team of agents in delivering exceptional service across various campaigns.Main Responsibilities:Oversee daily operations and ensure adherence to key performance indicators (KPIs) and service level agreements (SLAs).Monitor agent performance and provide regular coaching and feedback.Manage...

Job SummaryWe are seeking a seasoned Contact Center Manager to lead high-performing teams and drive business growth.About the RoleThis is a full-time position that involves overseeing daily operations, managing performance, and ensuring client satisfaction in a fast-paced environment.Main ResponsibilitiesLead and motivate supervisors, team leads, and support...

Position OverviewMass Markets is seeking enthusiastic Call Center Representatives to support inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role, you'll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. This is an...

As we continue to scale our operations, we are looking for a dynamic Call Center Trainer in our Pampanga office to lead the onboarding and continuous development of our associates, ensuring alignment with client expectations, performance goals, and quality standards.Training Development & DeliveryLead and deliver new hire onboarding, product training, and...