Experienced Call Center Leadership Position

2 days ago

San Fernando, Central Luzon, Philippines beBeeManager Full time ₱100,000 - ₱120,000
Job Summary

We are seeking a seasoned Contact Center Manager to lead high-performing teams and drive business growth.


About the Role

This is a full-time position that involves overseeing daily operations, managing performance, and ensuring client satisfaction in a fast-paced environment.


Main Responsibilities
  • Lead and motivate supervisors, team leads, and support staff to achieve KPIs and SLAs.
  • Analyze performance data and implement strategies for improvement.
  • Collaborate with clients to align on goals, expectations, and service delivery.
  • Manage workforce planning, scheduling, and resource allocation.
  • Drive employee engagement, retention, and professional development.

Requirements
  • Bachelor's degree in Business, Operations, or a related field.
  • At least 5 years of experience in a contact center, with at least 2 years in a management role.
  • Strong leadership, analytical, and communication skills.
  • Proficiency in contact center tools, CRM systems, and reporting platforms.

What We Offer
  • HMO coverage plus dependent coverage.
  • Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage.
  • Dental coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.

Work Environment

This job operates in a professional office environment. The employee may be sedentary for long periods and may need to move objects and lift up to 40 pounds as required.

MCI adheres to a diverse and equal opportunity work environment and does not discriminate based on protected characteristics.

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