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Senior Client Service Representative

2 weeks ago

Manila, National Capital Region, Philippines Private Advertiser Full time

Job Opportunity:

The Private Advertiser is looking for a highly motivated and experienced Senior Client Service Representative - Commercial Banking to join our team. As a key member of our Commercial Client Operations department, you will be responsible for delivering exceptional service to our commercial banking clients.

Main Responsibilities:

  • Develop and maintain strong relationships with commercial banking clients, identifying and addressing their unique needs and preferences.
  • Collaborate with internal teams to resolve complex client inquiries and requests, utilizing expertise to address various needs.
  • Stay informed about industry developments, best practices, and emerging trends to continually enhance knowledge and skillset.
  • Act as a subject matter expert for specific client segments, developing and maintaining deep product knowledge.
  • Work closely with management to identify opportunities for growth and improve processes.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent work experience.
  • A minimum of three years of experience in customer-facing roles, preferably in commercial banking or a similar industry.
  • Superior communication, interpersonal, and problem-solving skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong analytical and critical thinking abilities.