Customer Service Representative

1 month ago


Taguig, National Capital Region, Philippines RecruiterPH Full time
About the Role

We are seeking an experienced Customer Care Specialist to join our team at RecruiterPH. In this role, you will be responsible for processing e-commerce orders and addressing both business-to-business and direct-to-consumer inquiries and requests.

Key Responsibilities
  • Order Processing: Process e-commerce orders efficiently and effectively.
  • Customer Support: Provide clear, timely, accurate, and professional customer support through various channels.
  • Complex Issue Resolution: Communicate complex customer/vendor issues and find effective solutions.
  • Team Collaboration: Be helpful and supportive to all other Customer Care Team members.
Requirements
  • Experience: Minimum of 2-3 years of experience in customer service support in an online, B2B, or DTC environment.
  • Education: Minimum of Associate degree or equivalent work experience (BPO).
  • Computer Skills: Intermediate to advanced computer skills.
  • Microsoft Office: Excellent knowledge of Microsoft Office products.
  • CRM Systems: Knowledge of various CRM software systems such as Salesforce/Service Cloud is a plus.
Compensation

The estimated annual salary for this role is around $45,000 - $60,000, depending on your level of experience and qualifications.



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