Customer Service Representative
2 months ago
We are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team at JK Network Services.
Key Responsibilities:
- Familiarize yourself with our programs and tariffs and stay up-to-date on any changes.
- Respond to customer inquiries in a timely and professional manner.
- Provide information to customers on their benefits and outstanding payments.
- Notify customers of any outstanding payments.
- Provide information to customers on network providers.
Requirements:
- At least 6 months of work experience in a BPO company.
- Willingness to work onsite.
- High school graduate or equivalent.
- Excellent communication skills, including active listening and articulation.
- Ability to solve difficulties, resolve confrontations, and escalate situations diplomatically.
Recruitment Process:
- Hr Interview
- Technical Assessment
- Hiring Manager Interview
- Job offer
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