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Desktop Technology Specialist

1 week ago

Taguig, National Capital Region, Philippines Steadfast Group Limited Full time
Job Description
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About Steadfast Group Limited

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We are the largest general insurance broker network and group of underwriting agencies in Australasia, with growing operations in Asia, Europe, and the US.

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Our Steadfast Shared Services team in the Philippines is expanding its Finance, Insurance, Underwriting and Technologies teams.

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We pride ourselves on our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next-generation thinking, systems, and technologies that will drive the insurance sector forward.

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We're an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.


\About The Role\

The Desktop Technology Specialist will design, deploy, configure, and support desktop technologies in a distributed environment.

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This role includes responsibilities for software distribution, patch management, and the creation and deployment of software packages to workstations.

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Key Responsibilities:

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  • Maintain and manage the inventory of registered assets within the endpoint management solution, ensuring all assets are properly registered and retired.\
  • Regularly update existing enterprise application packages within the software repository.\
  • Create, build, test, and deploy new software packages.\
  • Perform regular patching activities to maintain system integrity and security.\
  • Identify and remediate non-compliant endpoints, including patch remediations, encryption, anti-virus, and other compliance requirements.\
  • Develop remediation or distribution packages as needed.\
  • Extract and perform regular or ad-hoc compliance reporting of endpoints.\
  • Identify and remediate outdated software.\
  • Ensure end points are compliant with security standards.\
  • Serve as a subject matter expert in end-user compliance and remediation.
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Requirements and Skills

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At least 2 years of experience in systems administration or a similar end-user support role.

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Experienced in configuring and administering Microsoft Endpoint Manager (Intune), including device enrollment (e.g., AutoPilot), configuration and compliance policies, app management, mobile device management, and endpoint security configurations.

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Proficiency in administering Manage Engine Endpoint Central (formerly Desktop Central).

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Experience in managing and supporting Microsoft Defender for Endpoint.

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Proficient in knowledge of scripting languages such as PowerShell, particularly with Windows and Microsoft Graph PowerShell modules.

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Expertise in managing and supporting Windows operating systems.

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Strong understanding of the ITILv4 framework and methodologies.

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Basic knowledge of networking within the TCP/IP model, including IPv4 addressing, TCP and UDP protocols, and common application layer protocols such as DNS.

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Strong written and verbal communication skills and an ability to translate complex technical items to lay audiences.

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Understanding of Essential Eight Security Framework is an advantage.

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Tertiary qualification in Information Technology or Computer Science.

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Highly desired, industry certifications (e.g. ITIL, Microsoft Certified: Microsoft 365 Administrator, Endpoint Administrator Associate).

\Benefits and Culture\

We offer flexible work arrangements to help you balance work and personal responsibilities.

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Career development opportunities through technical and leadership programs.

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Lifelong learning, disability, and travel insurance, plus access to other discounted insurance options.

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A competitive compensation and benefits package.

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A vibrant, collegiate, inclusive culture that celebrates individuality.