Medical Device Team Manager

2 days ago


Cebu City, Central Visayas, Philippines RecruiterPH Full time
Job Title: Medical Device Team Manager

We are seeking a highly skilled Medical Device Team Manager to join our team at RecruiterPH. As a Medical Device Team Manager, you will be responsible for leading a team of professionals in the medical device complaints handling process.

Responsibilities:
  • Overall responsibility for achieving Client's service level expectations and maintaining high-quality delivery
  • Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies
  • Has a clear understanding of customer KPIs
  • Understands the relationship between PFMEA and the Quality Control Plan
  • Identifies and coordinates PFMEA/ Quality Control Plan improvements
  • Manages efficient work allocation and tracks the overall performance of team members
  • Manages daily team attendance
  • Manages team attrition
  • Ensures floor policies are followed
  • Manages administrative tasks
  • Keeps oneself updated, aware of, and compliant with all Company policies and procedures which include Information Security Management Systems
  • Keeps all company information which includes customer information confidential and secured
Requirements:
  • Excellent communication skills
  • Bachelor of Science in Nursing or Pharmacy or any allied science courses
  • 3-4 years of work experience in MEDICAL DEVICE COMPLAINTS HANDLING
  • With team management of at least 2 years in a BPO setting
  • Has knowledge and experience in MEDICAL DEVICE COMPLAINTS HANDLING
  • Can start ASAP (preferably unemployed)
  • College/Bachelor's Graduate (any course)
  • Willing to work onsite
  • Okay to work on a night and shift schedule


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