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System Administrator

2 weeks ago

Taguig, National Capital Region, Philippines Adaca Full time

About the Role:

The Adaca team is looking for a skilled Support Engineer to join our internal support team.

This role requires an engineering background and experience with JSON. The successful candidate will manage our customer ticketing process, provide technical assistance during ticketing downtime, and occasionally communicate with customers via email.

Main Responsibilities:

  1. Efficiently manage customer tickets.
  2. Use JSON to handle data and configurations.
  3. Provide technical support during periods of low ticket volume.
  4. Respond to customer inquiries via email.

Requirements:

  • Experience in ticketing systems or similar customer support processes.
  • Strong knowledge of JSON.
  • Engineering background or technical expertise to assist with problem-solving.
  • Excellent written communication skills.
  • Ability to work independently.