Asset Finance Administrator
6 days ago
AS White Global is a leading provider of finance and insurance solutions to Australian businesses. With over four decades of experience, we have established ourselves as a trusted partner in the industry.
The Role
We are seeking an Asset Finance Officer to provide administrative support to our broking team. The successful candidate will be responsible for monitoring and managing collections, reviewing arrears reports, and liaising with lenders to obtain updates on overdue accounts.
Key Responsibilities
- Monitor and manage the collections inbox, responding to outstanding queries promptly.
- Review arrears reports, identify discrepancies, and take necessary follow-up actions.
- Liaise with lenders to obtain updates on overdue accounts and escalate issues when necessary.
- Maintain accurate and up-to-date records of all collection's activities.
- Prepare and send post-settlement client communications and settlement packs, ensuring all required documentation is complete.
- Update client records post-settlement to reflect finalized transactions and adjustments.
- Respond to customer inquiries related to financial transactions, including payment adjustments and direct debit changes.
- Support internal and external teams and contribute to process improvements to enhance operational efficiency and customer experience.
Requirements
- Experience in banking, lending, finance administration, or collections management (preferred but not mandatory).
- Background in working with offshore teams or in a global environment is a plus.
- Proficient in Microsoft Office Suite (Word, Outlook, Excel) and CRM systems like Salesforce.
- Strong data entry skills and ability to handle multiple stakeholders effectively.
- Enthusiastic about learning new technology and tools.
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy in financial and administrative tasks.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong work ethic and positive attitude.
What We Offer
- A diverse, inclusive, and supportive company culture.
- Competitive remuneration.
- Opportunity to collaborate and work with global clients and stakeholders.
- Medical benefits.
- Great Paid Leave entitlements.
- Team outings, travel opportunities, company parties/events, and other exciting activities.
- Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
- Industry and role-related training.
- Ongoing career opportunities.
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