Information Technology Administrator
1 month ago
"it admin"
Job SummaryWe are seeking an experienced Information Technology Administrator to join our team at Ayuda Business Management Solution Inc. As an IT Administrator, you will be responsible for providing technical assistance to customers, troubleshooting and resolving issues, and performing various network administration tasks.
Key Responsibilities- Technical Assistance: Serve as the first point of contact for customers requiring technical assistance, providing prompt and courteous responses to their questions or issues.
- Troubleshooting and Resolution: Remotely assist users with desktop, server, printer, and other connected device troubleshooting, and perform first-level identification and escalation of major incidents using approved IT escalation processes.
- Network Administration: Perform network administration functions, including user account permissions, Active Directory changes, and OS and software updates.
- Knowledgebase Development: Assist in creating knowledgebase articles, checklists, and FAQs to support IT operations.
- Technical Skills: Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange.
- Customer Service Skills: Strong customer service and problem-solving skills, including the ability to provide diligent, prompt, and courteous responses to users' questions or issues.
- Experience: Familiarity with supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration.
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Chief Information Technology Officer
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IT Manager
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