Help Desk Specialist

4 days ago


Bacolod City, Western Visayas, Philippines Neksjob Philippines Full time

Neksjob Philippines is a leading provider of customer service solutions, committed to delivering exceptional results for our clients. As a Help Desk Specialist, you will play a critical role in providing technical support to customers, resolving issues, and improving customer satisfaction.

Responsibilities:

  1. Provide technical support to customers via phone, email, or chat
  2. Identify and troubleshoot technical issues, escalating complex problems to senior technicians when necessary
  3. Communicate effectively with customers to understand their technical needs and provide solutions
  4. Document customer interactions and feedback for quality control and process improvement

Qualifications:

  • Diploma or certificate in Computer Science, Information Technology, or a related field
  • Strong analytical and problem-solving skills
  • Ability to work in a team environment and collaborate with other departments
  • Familiarity with technical support software and systems

Benefits:

  • A comprehensive benefits package, including medical insurance and retirement plan
  • The opportunity to work with a cutting-edge technology company
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment


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