Help Desk Professional
2 days ago
We are seeking a skilled Help Desk Professional to join our team at Staff4Me. As a Help Desk Professional, you will provide first-level technical support to end-users via various communication channels and collaborate with other team members to escalate and resolve complex issues.
Responsibilities:- Technical Support: Provide first-level technical support to end-users via phone, email, and in-person to troubleshoot and resolve technical issues.
- Collaboration and Escalation: Work closely with other IT team members to escalate and resolve complex technical issues that require additional expertise.
- Documentation and Reporting: Document and track issues using a ticketing system and maintain accurate records of all interactions.
- Educational Background: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Professional Experience: Proven experience as an IT Support Specialist or in a similar role with a strong understanding of Windows and Mac operating systems.
- Software Knowledge: Familiarity with common office software (e.g., Microsoft Office Suite, G Suite) and experience with Active Directory, Office 365, and remote desktop tools.
- Soft Skills: Excellent troubleshooting and problem-solving skills, strong interpersonal and communication skills, ability to work independently and as part of a team, attention to detail, and a commitment to providing excellent customer service.
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Help Desk Professional
2 hours ago
Cebu City, Central Visayas, Philippines Quess Philippines Corp. Full timeWe are seeking a highly motivated and customer-focused Help Desk Professional to join our team at Quess Philippines Corp. As a key member of our customer service team, you will be responsible for responding to customer inquiries, resolving issues, and providing excellent service to our clients.To succeed in this role, you will need to have excellent...
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Support Help Desk Professional
5 days ago
Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full timeTalent Outsourcing Channel Solutions is looking for a Support Help Desk Professional to join our team. As a Support Help Desk Professional, you will be responsible for handling customer inquiries and providing technical support to customers via phone, email, or chat.Key ResponsibilitiesAnswering customer inquiries regarding products and servicesProviding...
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IT Help Desk Team Lead Professional
5 days ago
Cebu City, Central Visayas, Philippines Drake International Philippines Full timeDrake International Philippines is looking for an experienced IT professional to drive excellence in outsourced IT support operations.This role involves promoting process improvements, standardization, and effective communication while overseeing the performance of Level 1 Help Desk teams.Main Responsibilities:Conduct direct observation and analysis of Level...
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Help Desk Experts
3 days ago
Cebu City, Central Visayas, Philippines Neksjob Full timeWelcome to Neksjob's Help Desk! We are seeking highly skilled Help Desk Experts to join our team. As a Help Desk Expert, you will be the first point of contact for our customers, handling their queries, resolving issues, and providing expert advice on products and services.Qualifications:HS Graduate (old curriculum) or SHS Graduate1 year of call center...
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Help Desk Professional
17 hours ago
Cebu City, Central Visayas, Philippines OfficePartners360 (OP360) Full timeWe're seeking a highly skilled Help Desk Professional to join our team at OfficePartners360 (OP360). As a Customer Service Representative, you will play a crucial role in delivering exceptional service to our customers. Responsibilities include:• Providing accurate and timely information regarding products, services, and policies through chat and call,•...
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Help Desk Quality Assurance Specialist
5 days ago
Cebu City, Central Visayas, Philippines Drake International Philippines Full timeDrake International Philippines is committed to delivering exceptional IT services to our clients, and we need an experienced leader to oversee our help desk operations.This role requires a deep understanding of IT help desk processes and procedures, as well as excellent leadership and communication skills.Main Responsibilities:Lead a team of help desk...
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Technical Help Desk Professional
6 days ago
Cebu City, Central Visayas, Philippines Ascendion Full timeAscendion is committed to delivering world-class support to our customers, and we're seeking a highly skilled and dedicated Technical Help Desk Professional to join our team. In this role, you will be responsible for responding to customer inquiries, addressing technical queries, and resolving incidents in a timely and effective manner.As a key member of our...
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Help Desk Representative
7 days ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full time**Job Title:** Help Desk Representative**Company Overview:** Neksjob Philippines is a leading BPO company that provides high-quality customer service solutions to clients around the world.**Job Summary:** We are seeking a Help Desk Representative to join our team. As a Help Desk Representative, you will be responsible for providing technical support to...
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Help Desk Professional
2 days ago
Angeles City, Central Luzon, Philippines Boomering Inc Full timeAbout the Job:We are seeking a Help Desk Professional to join our IT team at Boomering Inc. In this role, you will be responsible for providing technical support to employees, resolving issues promptly, and maintaining accurate records.Key Responsibilities:Receive and respond to help desk tickets.Analyze and troubleshoot technical issues.Provide solutions or...
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Help Desk Professional
6 days ago
Bacolod City, Western Visayas, Philippines Neks Job Philippines Full timeNeks Job Philippines is seeking a Help Desk Professional to join our team!About the RoleAs a Help Desk Professional, you will be responsible for troubleshooting technical issues and providing support to customers via phone. This is an exciting opportunity to develop your technical skills and gain experience in a fast-paced environment.Responsibilities:Answer...
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Help Desk Engineer
4 days ago
Cebu City, Central Visayas, Philippines Drake International Philippines Full timeDrake International Philippines is seeking a skilled IT professional to join our team as a Help Desk Engineer.About the Role:Provide technical support to end-users via multiple channelsConfigure, maintain, and troubleshoot computer systems, hardware, and softwareAssist with user account management and software configurationsWhat We're Looking For:Associate's...
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Help Desk Professional
4 days ago
Cebu City, Central Visayas, Philippines UnitedHealth Group Full timeAs a Technical Support Analyst at Optum, you'll have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional care and technology solutions. Our team is passionate about making a difference in the lives of others, and we're looking for someone who shares our commitment to excellence.Key...
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Help Desk Coordinator
6 days ago
Cebu City, Central Visayas, Philippines Netrix Global Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Netrix Global. As a member of our Service Desk, you will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. You will work closely with our team to resolve...
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Help Desk Technician
6 days ago
Cebu City, Central Visayas, Philippines Kinettix Inc. (Philippines) Full timeAbout Us:Kinettix Inc. (Philippines) is a company that prides itself on innovation and collaboration. We are currently looking for an exceptional IT Service Desk Associate to contribute to our mission.The Job:This Help Desk Technician position requires an individual who can effectively troubleshoot and resolve technical issues while maintaining an excellent...
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Technical Help Desk Analyst
6 days ago
Cebu City, Central Visayas, Philippines UnitedHealth Group Full timeOur MissionAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life.Job ResponsibilitiesThe Technical Help Desk Analyst will be responsible for managing...
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Help Desk Specialist
2 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeWe are seeking a dedicated and enthusiastic individual to fill the role of Help Desk Specialist at Staff4Me. As the first point of contact for our customers, you will play a crucial part in ensuring that they receive exceptional service and support.Key ResponsibilitiesHandle incoming calls from customers in a timely and professional manner.Provide accurate...
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Help Desk Specialist
1 day ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeJob DescriptionWe are seeking a skilled and customer-focused individual to join our Neksjob Corporation team as a Help Desk Specialist.About the Role:We are committed to delivering exceptional service to our customers, ensuring their satisfaction with our products or services.The successful candidate will handle complaints and inquiries efficiently,...
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Help Desk Professional
6 days ago
Cebu City, Central Visayas, Philippines CallTek Full timeAbout the RoleWe are seeking a skilled Desktop Support Engineer to join our IT team at CallTek. In this critical role, you will be responsible for providing expert technical support to our clients, troubleshooting complex issues, and ensuring seamless resolution to maintain user satisfaction.Main ResponsibilitiesAddress technical queries and resolve issues...
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IT Help Desk Technician
5 days ago
Bacolod City, Western Visayas, Philippines TeleTech Holdings, Inc. Full timeJob Summary:We're looking for an experienced IT professional to join our team as an IT Help Desk Technician. In this role, you will provide technical assistance to customers experiencing technical issues, including troubleshooting and resolving problems related to hardware, software, and network configurations.Key Responsibilities:Respond to customer...
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Help Desk Associate
2 days ago
Iloilo City, Western Visayas, Philippines Neksjob Corporation Full timeWe are Neksjob Corporation, a company dedicated to delivering exceptional customer service. As a Help Desk Associate, you will play a crucial role in ensuring customer satisfaction by handling their inquiries and concerns.Responsibilities:Your key responsibilities as a Help Desk Associate include:Responding to customer inquiries in a timely and professional...