Virtual Healthcare Assistant

1 week ago

Taguig, National Capital Region, Philippines beBeeHealthcare Full time ₱45,000 - ₱65,000
  • Primary Responsibilities
Job Description:

We are seeking an experienced Virtual Receptionist to join our team. As a Virtual Receptionist, you will play a crucial role in delivering exceptional patient experiences through efficient and effective communication.

Your primary responsibility will be to manage high volumes of inbound calls, coordinate appointments, and respond to first-line inquiries with warmth, clarity, and accuracy. You will also be responsible for answering and managing incoming phone calls, ensuring patients receive timely and accurate responses.

In addition to your communication skills, you will need to possess strong time management and multitasking abilities, as well as a calm and solutions-focused approach. Your proficiency in patient management software and Microsoft Office (Outlook, Word, Excel) will also be essential in this role.

Responsibilities Include:

  • Manage high volumes of inbound calls and emails
  • Coordinate appointments and bookings
  • Respond to first-line inquiries and resolve issues efficiently
  • Answer and manage incoming phone calls
  • Update and maintain patient information in the patient management system

Requirements:

Required Skills and Qualifications:
  • Bachelor's degree in Administration or a health-related field preferred
  • Previous experience in a remote receptionist, administration, or customer service role—ideally in a medical or healthcare setting
  • Excellent verbal and written communication skills with a professional and friendly tone
  • Strong time management and multitasking abilities with a calm, solutions-focused approach
  • Proficient in patient management software and Microsoft Office (Outlook, Word, Excel)
Benefits:

We offer a range of benefits to support your career development and overall well-being. These include:

  • A comprehensive HMO package
  • Government-mandated benefits
  • Training programs for career development
  • Engaging company outings, team activities, and wellness sessions
Company Culture:

Our company is built on a people-first culture, where we value our employees' contributions and growth. We are committed to creating a supportive and inclusive work environment that fosters collaboration and innovation.

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