Sales and Relationship Builder

7 days ago

Biñan, Calabarzon, Philippines beBeeRenewal Full time ₱600,000 - ₱1,000,000
Customer Renewal Sales Professional

We're a dynamic company at the forefront of innovation, committed to delivering exceptional customer experiences.

The ideal candidate thrives in an fast-paced environment and is collaborative, accountable, ready, and empathetic. We hire based on attitude, competency, and commitment.

Your Impact:
  • Drive industry-leading renewal rates and maintain a large volume of renewals with high call and email volumes daily, covering North America territory.
  • Collaborate with customers, partners, and internal stakeholders in a hybrid work environment.
  • Develop trusted relationships with key accounts, customer stakeholders, and executive sponsors within our existing customer base to drive high returns on investment.
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewals to timely closure.
  • Partner with Customer Success & Account Executives to maximize account growth opportunities by playing an active role on the account team and helping identify expansion and cross-sale opportunities.
  • Identify and execute strategies to decrease churn across the signed customer base.
  • Prioritize responsibilities within your customer segment, differentiating between accounts at risk and balancing daily activity and sales velocity.
  • Work with customers to resolve issues preventing ongoing business relationships.
  • Maintain accurate customer records, including licenses, software expiration dates, shipping addresses, and updated contact information.
  • Collaborate with various departments to advocate for the customer and resolve issues, including collections, legal requirements, pilot programs, and escalation to support & engineering.
  • Negotiate and close sales with a high customer experience.
  • Raise issues and trends identified in your customer segment for analysis and resolution.
  • Advocate for the customer to ensure optimal customer experiences.
  • Demonstrate product knowledge to articulate value and identify upsell opportunities.
Your Qualifications:
  • 2+ years' experience in a technical sales role
  • Bachelor's Degree from an accredited university or equivalent work experience
  • Ability to network and build trust both internally and externally
  • Ability to navigate and bring clarity to complex situations
  • Previous experience with CRM - NetSuite or Salesforce; Tableau is a plus

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