Tech Support Specialist

24 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomerSupport Full time $40,000 - $60,000
About the Role

Are you passionate about delivering exceptional customer experiences?

We're looking for a skilled Customer Support Consultant to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our customers via chats and emails.

This is a fantastic opportunity to work with a dynamic and multicultural team, where you'll have the chance to learn new skills, achieve challenging goals, and thrive in a home office environment.

Key Responsibilities:
  • Provide proactive and responsive customer support
  • Build strong relationships with customers and resolve issues efficiently
  • Meet and exceed team performance targets
  • Stay up-to-date with the latest technology trends and advancements
  • Work securely with sensitive customer information
  • Apply customer happiness best practices to deliver an exceptional experience
  • Maintain a working knowledge of our products and services
  • Collaborate with developers and other departments to drive business results
Requirements
  • Native Chinese speaker with English upper intermediate (B2 level) proficiency
  • At least 6 months of experience in customer support
  • Experience with live chats and emails
  • Personal or professional experience in crypto
  • Analytical and research skills
  • Positive and responsible attitude
  • Access to a personal laptop or computer with at least 8Gb of RAM and a stable internet connection
What We Offer
  • Flexible schedule to balance work and life
  • Opportunity to work fully remotely
  • Inclusive international work environment
  • Competitive compensation in USD
  • Bonuses for referring friends
  • Paid training and probation
  • Work-life balance and responsive management
  • Greenhouse conditions for self-development

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