Engagement Leader

2 days ago

San Juan, National Capital Region, Philippines beBeeCommunity Full time ₱3,000,000 - ₱4,000,000
Job Title: Community Engagement Manager

Our organization is seeking an experienced Community Engagement Manager to lead our community efforts. This role will be responsible for promoting engagement communication strategies, acting as a stakeholder for both community member experience and business needs related to community satisfaction, consolidation, and growth.

Key Responsibilities:

  • Promote relevant and adaptable strategies to lead, coordinate, and monitor communication with community members.
  • Liaise with technology development, delivery, and marketing departments as a community stakeholder to provide requirements and follow-up on deliveries.
  • Set and continually manage community members' expectations, while actively working to improve the community experience.
  • Follow sourcing strategy to reach project targets based on past data and research.
  • Perform root cause analysis for community escalations and propose corrective actions.
  • Prepare material for presentations regarding community insights for internal and external customers.
  • Implement strategies for building and maintaining a large, engaged community.
  • Closely collaborate with cross-functional teams to identify and manage goals.
  • Participate in the onboarding process for newcomers and act as a point of contact for all community engagement processes.
  • Identify and track relevant community KPIs.
  • Plan and organize community satisfaction surveys, converting results into actionable insights.
  • Review delivery communication KPIs and workflows, making adjustments as necessary.

Requirements:

  • Exceptional communication skills with the ability to communicate important project updates both verbally and in writing.
  • High-level interpersonal and relationship-building skills with the ability to interact with stakeholders from all levels of the organization.
  • Ability to work effectively under pressure to meet tight deadlines and ambitious goals.
  • Demonstrated analytical, critical-thinking, problem-solving, and decision-making skills – ability to analyze a situation and plan and implement a solution.
  • Excellent coordination and resource planning.
  • Proficiency and experience with online platform development stages, collecting requirements, and testing.
  • Ability to work independently.
  • Proactive, able to flag possible risks in the completion of assignments, and identify solutions.
  • Established competency in the use of business applications and collaboration tools, including but not limited to Microsoft suite of applications and Google Workspace suite of products.

Qualifications:

  • Minimum Bachelor's Degree or its equivalent.
  • Minimum 7 years of prior experience in vendor management/sourcing/crowdsourcing/talent acquisition/ATSs development for communities.
  • Experience working in a multinational/multicultural virtual working environment.
  • Experience in working in a cross-functional/matrix organization.
  • Demonstrated business English language proficiency.

Preferred Qualifications:

  • Strong experience in customer service-focused positions.
  • Fluency in a language other than English.

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