Cloud Support Specialist

7 days ago


Pasig, National Capital Region, Philippines Finastra Full time

At Finastra, we are seeking a skilled Cloud Support Specialist to join our team. As a Technical Client Support professional, you will be responsible for monitoring interfaces, implementing new features, and managing client expectations in relation to the Cloud.

The successful candidate will monitor all automated tasks, manage client communication in case of an issue, and coordinate investigations to fix the problem. They will also participate in upgrades and commitments taken as part of the Cloud services, investigate technical and functional defects, and propose adequate solutions.

In addition, this role will involve building a survey template to identify the level of satisfaction of the Client in our Cloud and driving the improvement of KPIs. You will also implement new features as specified by the client, participate/lead/coordinator the architecture design of the solution in the cloud, and ensure the right level of documentation and knowledge transfer across the practice.

This is an excellent opportunity for a highly motivated individual with strong client focus and impeccable professional integrity. If you have a Bachelor's Degree in Computer Science or related course, Oracle, interfaces, infrastructure technical knowledge, and excellent communication skills, we would like to hear from you.



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