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Branch Director

1 month ago

Lucena City, Calabarzon, Philippines The Rural Bank of Dolores (Quezon) Inc. Full time
Job Title: Branch Manager

The Rural Bank of Dolores (Quezon) Inc. is seeking a highly skilled and experienced Branch Manager to lead our branch operations and drive business growth.

Key Responsibilities:
  • Branch Operations:
    • Oversee and manage all branch operations, including daily banking activities, cash management, and branch security.
    • Ensure compliance with all bank policies, procedures, and regulatory requirements.
    • Implement and monitor operational procedures to enhance efficiency and productivity.
  • Customer Service:
    • Provide exceptional customer service, addressing customer inquiries, concerns, and complaints in a timely and professional manner.
    • Develop and maintain strong relationships with customers, offering financial products and services that meet their needs.
    • Promote a customer-centric culture within the branch, ensuring high levels of customer satisfaction.
  • Sales and Business Development:
    • Drive branch performance by achieving sales targets for banking products and services, including loans, deposits, and investment products.
    • Identify opportunities for business growth and develop strategies to attract and retain customers.
    • Conduct outreach and build relationships within the community to enhance the bank's visibility and reputation.
    • Develop and execute sales strategies to expand the branch's customer base and increase revenue.
  • Staff Management:
    • Recruit, train, and supervise branch staff, ensuring they are well-equipped to perform their roles effectively.
    • Conduct performance evaluations, provide feedback, and support staff development and career growth.
    • Foster a positive and collaborative work environment, promoting teamwork and employee engagement.
  • Financial Management:
    • Monitor and manage the branch's financial performance, including budgeting, forecasting, and expense control.
    • Analyze financial reports and metrics to identify trends, opportunities, and areas for improvement.
    • Ensure the branch meets its financial goals and maintains profitability.
  • Compliance and Risk Management:
    • Ensure the branch adheres to all banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
    • Conduct regular audits and risk assessments to identify and mitigate potential risks.
    • Maintain accurate records and documentation in accordance with regulatory and internal standards.
  • Community Engagement:
    • Represent the bank at community events and activities, promoting the bank's services and building community relationships.
    • Engage with local organizations, businesses, and stakeholders to support community development and financial literacy initiatives.
  • Technology and Innovation:
    • Stay informed about industry trends and technological advancements to enhance branch operations and customer service.
    • Implement new banking technologies and systems to improve efficiency and meet customer expectations.

The ideal candidate will have a strong background in banking operations, customer service, and sales and business development. They will be a strategic thinker, a strong communicator, and a team player who can lead and motivate staff to achieve business goals.

If you are a motivated and experienced professional looking for a challenging role, please submit your application to join our team at The Rural Bank of Dolores (Quezon) Inc.