Virtual Medical Reception Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeePatientService Full time $40,000 - $55,000
Job Title: Patient Service Representative

Key Responsibilities:

  • Deliver exceptional patient experiences through effective, courteous, and professional communication via phone and email.
  • Manage high volumes of inbound calls, coordinating appointments, and responding to first-line inquiries with clarity, accuracy, and empathy.
  • Answer and manage a high volume of incoming phone calls, ensuring patients are supported with timely and accurate responses.
  • Respond to inbound email inquiries, including appointment requests, general questions, and patient follow-ups.
  • Make, modify, and confirm patient bookings across multiple practitioners and time zones where applicable.
  • Monitor inboxes and communication channels to ensure timely responses and prioritization of urgent queries.
  • Confirm patient registration details, ensuring all required fields are complete and accurate.
  • Update and maintain patient information in the patient management system.
  • Coordinate follow-up appointments, recall systems, and administrative workflows that support clinical staff.
  • Ensure documentation and correspondence are accurate and privacy-compliant.
  • Liaise with internal teams to flag scheduling issues, patient concerns, or process improvements.
  • Contribute to a positive team culture, actively participating in virtual meetings and team check-ins.
  • Perform other administrative or support duties relevant to the virtual reception function as required.
  • Success in this role depends on the ability to stay organized, communicate effectively, and work collaboratively within a fast-paced, tight-knit virtual team.

Requirements:

  • Bachelor's degree in Administration or a health-related field preferred.
  • Previous experience in a remote receptionist, administration, or customer service role—ideally in a medical or healthcare setting.
  • Excellent verbal and written communication skills with a professional tone.
  • Strong time management and multitasking abilities with a calm approach.
  • Proficient in patient management software and Microsoft Office (Outlook, Word, Excel)
  • Understanding of patient privacy and confidentiality protocols.
  • Ability to work both independently and as part of a supportive remote team.
  • Familiarity with telephony tools such as 3CX or similar cloud-based call handling platforms.
  • Experience with the Medi Records patient management system and familiarity with Australian healthcare terminology are highly advantageous.

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