
Lead Business Growth Professional
21 hours ago
This role offers an exciting opportunity to build long-lasting relationships with our clients, drive business growth, and stay ahead of the curve in customer success.
Key Responsibilities:
- New Client Onboarding: Manage internal team preparation for client kick-off meetings, review client requirement lists, clarify issues, ensure data readiness, categorize customers, and set expectations with work plans.
- Customer Success Management: Align internal teams for seamless service delivery, conduct regular customer health checks, facilitate recurring meetings to review client status, identify and manage risks and gaps, track project targets and milestones, and explore business growth opportunities.
- Client Requests & Support: Handle new requirements or additional support requests, coordinate new services, manage upskilling of VAs, and adjust schedules as requested by clients.
Qualifications:
- College Graduate, preferred
- Fluent English communication skills (speaking and writing)
- 1-2 years' experience in Customer Service or Client Handling roles via Chat, Email, and Calls
- Strong experience in Client-Facing roles
- Effective time-management skills
- Availability for a full-time job
- Will to undergo training and adapt to new processes
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