Senior Financial Operations Analyst

1 week ago

Hagonoy, Central Luzon, Philippines beBeeApplication Full time ₱6,000,000 - ₱8,000,000
Financial Application Specialist

This is a dynamic and challenging role that requires technical expertise, financial knowledge, and excellent communication skills to provide exceptional customer support.

The successful candidate will be responsible for assisting customers in effectively utilizing Elite's 3E software to meet their business objectives. This includes providing technical consultative application support in a non-call center type of project-based environment.

Key Responsibilities:

  • Pull service request tickets from the phone queue and online customer portal, document challenges, expectations, and necessary logs and attachments.
  • Use case management systems to record all information regarding challenges.
  • Utilize remote access utilities and other resources to replicate customer challenges.
  • Leverage internal knowledge base resources, peer knowledge, and documentation for known solutions.
  • Isolate causes and take restorative actions while minimizing disruption to the customer's business operation.
  • Provide timely and effective status updates throughout the life of the service request until resolution.
  • Communicate and recommend complex business processes, procedures, and diverse information to resolve customer issues and potential future preventative actions.
  • Maintain appropriate dashboard management including volume of active service requests and aging specifications of open service requests.

Requirements:

  • Bachelor's degree or equivalent experience in IT, Finance, or Accounting.
  • 2+ years technical, financial, accounting, and/or customer service experience with financial programs.
  • Thorough understanding of Generally Accepted Accounting Principles (GAAP) and prior legal industry accounting experience preferred.
  • Knowledge in Microsoft SQL Server, MS Office, Azure, Azure Monitoring, Smartsheet, IE, Chrome, and relational database concepts is a plus.
  • Exceptional customer service soft skills with expertise in troubleshooting and solving complex problems.
  • Excellent organizational, time management, written, and verbal communication skills.
  • Ability to efficiently multitask dynamically and prioritize focus correctly.

What We Offer:

  • Competitive compensation package
  • Health plan
  • Retirement savings plan with an employer contribution
  • Time off
  • Paid holidays
  • Wellness initiatives
  • Connectivity allowance
  • Travel insurance

We are an equal opportunity employer and welcome applications from diverse candidates.

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