Technical Service Representative
3 days ago
Welcome to Wipro Technologies, where we strive to create a world-class service desk experience for our customers. As a Technical Service Representative, you will be the primary point of contact for our B2B users, handling their queries, concerns, and issues in a professional and courteous manner.
You will possess excellent communication skills, a strong foundation in technical knowledge, and the ability to stay current with new technologies. Your role will involve troubleshooting base operating system issues, resolving end-user problems, and collaborating with internal teams to ensure seamless issue resolution.
Your key responsibilities will include:
- Handling customer inquiries and resolving issues through remote support
- Collaborating with internal teams to escalate complex issues
- Providing product and service information to customers
- Documenting all call information according to standard operating procedures
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Technical Service Representative
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