Customer Service Representative with Collections Experience

1 month ago


Cebu City, Central Visayas, Philippines Neksjob Full time

At Neksjob, we're looking for a talented Customer Service Representative to join our team. As a key member of our BPO setting, you'll play a vital role in providing exceptional customer experiences.

About the Role

This is an exciting opportunity to work onsite and take your career to the next level. With a competitive salary and exciting performance bonuses, you'll have the chance to grow professionally and personally.

Key Responsibilities
  • Respond to incoming calls from customers, answering questions and inquiries with professionalism and empathy.
  • Troubleshoot problems and provide information about our products or services.
  • Handle complaints in a timely and effective manner, ensuring customer satisfaction.
Qualifications

To be successful in this role, you'll need:

  • At least a High School Graduate (old curriculum) / Senior High School Graduate (new curriculum).
  • 1 year of collections experience in the BPO setting.
  • Excellent communication skills, both written and verbal.
Why Choose Neksjob?

We offer a range of benefits that make us stand out as an employer, including:

  • A competitive salary, estimated at PHP 20,000 - 25,000 per month.
  • Exciting performance bonuses and account-specific allowances.
  • Career advancement opportunities, with the chance to promote within the company.
  • Comprehensive healthcare benefits to support your well-being.


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